Letter From SNS Chairman

28-8-2009

Residents of Saga Sector,
Bandar Sri Damansara.

Dear Saga Residents,

New Saga Neighbourhood Security Programme

I am your fellow Saga Resident, Othman Hashim, staying at No.20 Jalan SD 8/2F.
I joined the Saga Neighbourhood Security Committee recently and I would like to appeal to you to support the new security programme and to contribute towards meeting the expenses for setting-up and maintaining the programme.

I have enquired into the nature of the New Security Product which the Committee has designed as well as the New Security Objectives which they seek to achieve. I believe that the Committee is moving in the right direction to improve security measures to facilitate the protection of lives and properties of Saga Residents.

With your permission I would like to share with you my observations pertaining to the plans and motivation of the Committee. The following are some of my observations:-

1. New Security Product

The Committee is committed to providing Saga Residents with a value-
for-money New Security Product comprising, among others:-

* New Security Contractor * New Security Procedures
* New Security System * New Security Personnel

The services of the New Security Contractor will not be continued if the New
Security Product is not delivered fully within three months.

2. New Security Objectives

The Committee is dedicated to achieving the New Security Objectives
which they have set and which are designed to:-

* enforce new and more stringent controls on entry and exit of non-residents.

* ensure more effective patrolling of roads and perimeters,

* enhance significantly the speed and quality of the guards’ response to residents’
security problems and concerns.

* provide for the direct and active participation of residents in the direction and
supervision of the security contract performance.

3. New Security Standards

The Committee subscribes to stringent quality assurance practices for
security services. Towards this end, the Committee undertakes:-

* to set up a Clients’ Complaints Panel to resolve complaints from residents on
security matters.

* to set up a Performance Monitoring Panel to closely monitor security
performance and take corrective actions.

* to set up a Training Panel to evaluate the security know-how of the guards and
direct the security contractor on remedial actions.

4. New Security Volunteerism

The Committee believes that every concerned Saga Resident can make a
difference to the effectiveness of the Saga Neighbourhood Security Programme
. In furtherance of this belief, the Committee will promote the
development of Volunteerism Team Work within each Sub-Committee,
comprising:-

* Volunteers for implementation field work
* Volunteers for back-up administrative work
* Volunteers for development work

It is my earnest hope that, with the information provided above, there will be no necessity for Saga Residents to be saddled with any concern regarding the commitment of the Committee or the quality of the security services which they aim to achieve.

Thank you very much for reading this letter and the outline of SNS Plan attached. As soon as you can, please submit your SNS Participation Form together with your cheque.

Yours sincerely

Othman Bin Hashim
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(Othman Hashim)
H/P: 012 - 3709662
Chairman,
Saga Neighbourhood Security